7-Day Guarantee

For apparel, we offer 7-day guarantee against inaccurate sizing based on your submitted iQOT form. The industry standard allows plus or minus 1 inch variance in chest and body length measurement. Please be aware of this in choosing your size. Any discrepancies in sizing beyond 1 inch shall be reported within 7 days; otherwise, the warranty will be voided.

For all sewn products (banner, bags, apparel), we offer 7-day guarantee upon receipt of the peoduct to allow ample time for inspection against poor quality issues like wrong color (not following approved test-print) and sewing defects. However, warranty against color issues and fading is waived if customer supplies his/her own fabric.
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​The basic printing and sewing defects detected within 15 days after receipt of product shall be repaired or replaced free of charge. The basic sewing defects include loose or hanging thread and broken seams detected prior to wearing the garments. Reporting these basic sewing defects after wearing or using the garments shall void the basic sewing defect warranty. The basic printing defects include smudges, wrong spelling or graphics, ghosting, and any other permanent marks not removable by washing. Beyond 30 days after receipt of the products, all complaints shall not be entertained anymore.

​Our guarantee shall not include the following:

• Open seams caused by intentional ripping or pulling of loose or hanging thread ends. Loose or hanging threads shall be reported immediately without pulling them. Pulling the loose threads shall void the warranty.
• Damaged caused by fabric "run", scratches, or holes due to rubbing, friction, puncture, and force exerted on the garment either intentionally or unintentionally during activities or normal use. Unlike cotton, the polyester yarn fineness and weaving techniques used for all sportswear fabric make them susceptible to damages caused by friction, puncture, or force.
• Breaking of threads due to abnormally excessive force exerted on them. Excessive force on threads may come from wearing too tight garment, pricking of thread by rough objects, and poor washing methods.
• Dirt or marks caused by improper storage.
• Defects caused during washing 

Order Cancellation

You are almost ready to order but you are still having a second thought whether you are dealing with the right supplier or not.

Don't worry.

We will make the first unit and you will be given the chance to see it and assess the quality before we proceed with the mass production. If you don't like the quality of the first unit and decide to cancel the order, we will refund the downpayment and charge only the sampling fee. Willix reserves the option  to keep the first unit and the high-resolution digital proofing files.
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Acceptance & Cancellation of Design Assistance

If you request for design or layout assistance, we may accomodate it but subject to the following conditions:

1) The customer shall place a firm order with downpayment before we accomodate any design assistance.
2) The customer shall submit an initial concept of design idea with high resolution logos, photos, or graphics. We reserve the right to decline if there are problems with the concept or resolution of the graphics. There may be fees involved if the files and graphics need to be cleaned up.
2) If we accept the request for design assistance, we will allow only up to 3 revisions for every order. Further revisions shall have corresponding fees to be defined depending on the scope done.
3) Any request for cancellation (after some designs and revisions were made) shall be justified before approval. There will be charges to be deducted from the customer’s downpayment to cover the time consumed by the artist. All the designs and all revisions shall be included in the computation of charges. For example, if there were 2 designs and 4 revisions in all for the 2 designs, the charges shall be 2 designs x Php1,000/design plus 4 revisions x Php500 = Php4,000..
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If you have questions, just send an email to the General Manager

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