The Willix Spear is our 4-pronged strategy designed to address the complication and risk that a customer faces when buying a sports uniform. It is symbolized by the 4 teeth of the "W" logo. If the mythical Poseidon's spear has 3 teeth, WillixSports has 4.
The Willix Spear addresses the 4 common problems of customers - (1) complicated ordering, (2) risky transaction, (3) lack of design, and (4) poor quality.
The complication in the ordering process is the difficulty in describing the products and the level of customization needed. And the most common source of mistakes is the typing and retyping of order details into order forms and company production forms. These details include names, numbers, sizing, special instructions on designs, etc. In addition, most mistakes happen during the placement and sizing of logos, printing of colors, and so many other processes that we take for granted until they ruin the much-awaited uniform for your teams. Timeliness of delivery is also a big concern because uniforms are supposed to be worn on a specific event date. What makes the ordeal worse is that it is very difficult to demand a refund if things don't work out the way you want it. Most manufacturers and dealers are hesitant to issue refund because they will surely lose money and can not resell the customized uniforms as they contain names and proprietary markings.
The difficulty of making custom designs also adds to the issues a buyer faces. Lastly, due to the prevalent practice of sub-contracting of the production processes, product quality also suffers.
Solving all these issues involve more than just putting simple steps. It involves overhauling the company's entire system and culture. This is where the "Willix Spear" strategy comes in.
iQOT (or Instant Quote & Order Template)
The iQOT serves as an instant price calculator so that you don't need to call us just to inquire about prices. Our price calculators (located at the footer of our website) is a simplified iQOT and gives you a taste on how to use the iQOT.
To avoid any mistakes and typo errors in typing and retyping of details in the order form, the iQOT is designed to have drill-down choices of sportswear details and sizes. The prices and shipping charges are also computed automatically to avoid any surprises. The iQOT will also be automatically converted into our production system and no human intervention is needed to avoid mistakes in retyping the details.
3DWEAR Design Software
We are providing all our customers access to the 3DWEAR design software to speed up the design process. 3DWEAR is very intuitive and you don't need to spend so much time learning how to use it. The designs can also be shared via social media or email so your teams can appreciate and contribute to the design process.
Although most of our customers do not avail of refunds, we still offer Guaranteed Refund to assure you that your order is risk-free. This is our way of saying we need your trust and confidence in us much more than we need your money. We value long-term relationship over short-term gain.
WORLD-CLASS QUALITY MADE LOCALLY
To assure our customers of timely delivery and world-class quality, we only use proven equipment and raw materials (like Japanese printers and Italian inks) and we manufacture everything in our Philippine factory. Read more...